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FAQ from the Dealers

Yes, joining as a silver member is completely free! You will only be charged 8% commission after sale. Plus .49 cent payment processing fee and stripe fee.

If upgraded to Gold membership pay just $24.99 to profit more from having 0% commission fee! (Stripe fee and process fee will still apply)

Dealers pay stripe. Which is currently 2.9% of total. Stripe is at liberty to change their fees at their discretion.

Yes

  • Its easy! Print label right from dashboard.
  • Using our partnership with goshippo gives you discount on shipping labels. Save more, make more! $
  • This insures all orders have a tracking number. Which helps keeps the marketplace safe for both buyers and sellers.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.

Yes! Under settings you can select “Go on vacation” From there you can instantly close or set time from you will be unavailable. You can even create a custom message to let your customers you are on vacation or temporary live.

Dealers are free to create their own return/refund policy for products and services in our marketplace. Allowing returns/exchanges is not mandatory but is strongly encouraged. Dealers are more likely to see an increase in sales by accepting returns/exchanges.Β  The only requirement is toΒ  inform buyers of their policy. You can do this by adding it to your stores return policy section under settings or for product specific policy you can add it when posting products under appropriate tab on product creation page.

We do not require any specific shipping couriers for our dealers. Shippo will display all options for you.

Stripe will automaticlly deduct appropteie fees from your sale. After fees are deducted the remaining balance will be sent to your stripe account. From your stripe account you can link any bank account of your choice then have your stripe balance sent to that account.

Absolutely not! using whats app for a live chat is totally optional and not required for any dealer. If you prefer to communicate to customers threw whats app for quicker chat you can by enabling “live chat” under settings and adding your whats app number.

Yes, if a customer asks a validΒ  question via our message system we encourage you to respond in a timely manner.

Need Further assistance?

Contact us by

Email: dealersupport@trendingdealers.com

Instagram: @trendingdealers

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Shopping Cart

Dealers – Please, only select “Variable” products if your product comes in different variations, for example: You have one T-shirt that comes in multiple different sizes (S, M, L).

When you select “Variable” product, you must choose ‘variable’ from ATTRIBUTES. (Which can be located further down the page) If the desired attribute is not there, please contact us so we can potentially add it.

FYI: β€œSimple” product will work best for most product types. Again, “Variable Product” is only needed for one single product that has different variables like sizes, colors, etc. We encourage you to add product attributes on both simple and variable products to improve search and filter results. On a “Simple” product attributes are optional but on a “Variable” product they are required.

    Your Name:

    The vast majority of images will upload easily and successfully.

    If you are having trouble uploading an image it is probably due to one of the following reasons:

    1.The file type is incorrect.
    You can only upload file types .jpg, .jpeg, and .png

    We recommend using JPEG when ever possible.
    You can most likely change the file type if needed by right clicking on the image and selecting:
    Quick Action > Convert Image
    Format: β€œJPEG”
    Image size: β€œActual size” (Unless you need to change size, then choose accordingly)

    2. The files size is too large
    You can only upload files up to a maximum of 1920 pixels. Files above that size will be resized – and it may be reshaped in the process. Try to use square images as far as possible to avoid reshaping.
    The resizing will only work on images less than 2mb in size. Above that, the resizing doesn’t work and the image upload will fail.

    3. Uploading directly from an iPhone or Android

    If you are having trouble uploading from your mobile device. Always make sure you are using the correct image file type. If you are we recommend:

    First: Please check you are using the latest IOS or OS. If not update the software on your phone. Our system is constantly updating and works best from the latest operating system.

    Second: Try taking a “screenshot” of image and uploading the screenshot instead of the original image.

    If you are still having trouble on your phone you can re-try again on a laptop, desktop or tablet. No matter your device running the latest operating system will work work best. If still experiencing issues, please contact us dealersupport@trendingdealers.com

    4. Shape of the images
    The images should be square and 1000px by 1000px. If you upload other shapes or sizes the image may be resized but you risk the image being cropped and looking strange.

    Correct shape – square
    Incorrect shape – with possible cropping of the image
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