FAQ from the Dealers
Is it free to join?
Yes, joining as a silver member is completely free! You will only be charged 8% commission after sale. Plus .49 cent payment processing fee and stripe fee.
If upgraded to Gold membership pay just $24.99 to profit more from having 0% commission fee! (Stripe fee and process fee will still apply)
Who pays stripe fee?
Dealers pay stripe. Which is currently 2.9% of total. Stripe is at liberty to change their fees at their discretion.
do i need to print shipping label from my dashboard and use shippo?
- Its easy! Print label right from dashboard.
- Using our partnership with goshippo gives you discount on shipping labels. Save more, make more! $
- This insures all orders have a tracking number. Which helps keeps the marketplace safe for both buyers and sellers.
A frequently asked question surrounding your service
If I am going to be temporary unavailvle can I tempory close my shop?
Yes! Under settings you can select “Go on vacation” From there you can instantly close or set time from you will be unavailable. You can even create a custom message to let your customers you are on vacation or temporary live.
Are dealers required to accept returns, refunds, or exchanges?
Dealers are free to create their own return/refund policy for products and services in our marketplace. Allowing returns/exchanges is not mandatory but is strongly encouraged. Dealers are more likely to see an increase in sales by accepting returns/exchanges. The only requirement is to inform buyers of their policy. You can do this by adding it to your stores return policy section under settings or for product specific policy you can add it when posting products under appropriate tab on product creation page.
Are dealers required to use a specific shipping courier?
We do not require any specific shipping couriers for our dealers. Shippo will display all options for you.
How do I receive payments for my sales?
Stripe will automaticlly deduct appropteie fees from your sale. After fees are deducted the remaining balance will be sent to your stripe account. From your stripe account you can link any bank account of your choice then have your stripe balance sent to that account.
Must I use whats app to chat with customers?
Absolutely not! using whats app for a live chat is totally optional and not required for any dealer. If you prefer to communicate to customers threw whats app for quicker chat you can by enabling “live chat” under settings and adding your whats app number.
Do I have to answer customers messages?
Yes, if a customer asks a valid question via our message system we encourage you to respond in a timely manner.
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