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If you are having trouble uploading an image it is probably due to one of the following reasons:
1.The file type is incorrect.
You can only upload file types .jpg, .jpeg, and .png
We recommend using JPEG when ever possible.
You can most likely change the file type if needed by right clicking on the image and selecting:
Quick Action > Convert Image
Image size: “Actual size” (Unless you need to change size, then choose accordingly)
2. The files size is too large
You can only upload files up to a maximum of 1920 pixels. Files above that size will be resized – and it may be reshaped in the process. Try to use square images as far as possible to avoid reshaping.
The resizing will only work on images less than 2mb in size. Above that, the resizing doesn’t work and the image upload will fail.
3. Uploading directly from an iPhone or Android
If you are having trouble uploading from your mobile device. Always make sure you are using the correct image file type. If you are we recommend:
First: Please check you are using the latest IOS or OS. If not update the software on your phone. Our system is constantly updating and works best from the latest operating system.
Second: Try taking a “screenshot” of image and uploading the screenshot instead of the original image.
If you are still having trouble on your phone you can re-try again on a laptop, desktop or tablet. No matter your device running the latest operating system will work work best. If still experiencing issues, please contact us firstname.lastname@example.org
4. Shape of the images
The images should be square and 1000px by 1000px. If you upload other shapes or sizes the image may be resized but you risk the image being cropped and looking strange.