The vast majority of images will upload easily and successfully.
If you are having trouble uploading an image it is probably due to one of the following reasons:
1.The file type is incorrect.
You can only upload file types .jpg, .jpeg, and .png
Changing the file type of an existing file will not work and may corrupt the image file. For example, if your image is testimage.webp and you try to change it to testimage.jpg, it will fail.
2. The files size is too large
You can only upload files up to a maximum of ????kb. Files above that size will be resized – and it may be reshaped in the process. Try to use square images as far as possible to avoid reshaping.
The resizing will only work on images less than 2mb in size. Above that, the resizing doesn’t work and the image upload will fail.
3. Uploading directly from an iPhone or Android
There have been reports on the Internet of images failing to upload due to settings on iPhones and Androids. First, please check you are using the latest IOS or OS. Make sure you are using the correct image file type. Sometimes taking a “screenshot” of image and uploading the screen shot instead might work, if original image is problematic. If still experiencing issues, please contact us.
4. Shape of the images
The images should be square and 1000px by 1000px. If you upload other shapes, you risk the image being cropped and looking strange.
Correct shape – square
Incorrect shape – with possible cropping of the image
