Trending Dealers is an e-commerce platform that aims to help sellers reach a wider audience and grow their businesses. To create a dealer account on our website, sellers must agree to the following terms and conditions:

COMMUNICATION

Communication is key to a successful transaction on Trending Dealers. All sellers are expected to respond to customer inquiries within 24 hours using the chat function, messages, support ticket or email.

PRODUCT LISTINGS

Your product listings are your online storefront, and it is important to provide clear, accurate, and honest descriptions of your products. Replicas or fakes are not allowed, and sellers must include photos of the actual items they are selling. Illegal items are also prohibited.

PAYMENTS AND TRANSACTIONS

All transactions and payments must be made through our partner Stripe Express. Sellers are required to create a Stripe Express account to receive funds. Our support team will mediate any disputes or issues that may arise during a transaction. Any dispute or issue you have with an order or your stripe account may also be handled through stripe by contacting their support team. Trending Dealers will not be held responsible for any disputes or issues that may occur outside our marketplace, even when the parties involved are members of the Trending Dealers community.

For more information on stripe express view their official documentation here: https://stripe.com/docs/connect/express-dashboard

SHIPPING

Sellers must use our partner GoShippo to create shipping labels and provide tracking information for orders. All Dealers must create shipping label from their dealer dashboard using goshippo. This is a quick and easy process which provides dealers with discounted shipping labels and all parties involved with tracking number.
We encourage sellers to ship orders within 1-3 days of purchase and to follow all necessary safety protocols.

AFTER SALES SUPPORT

Sellers must be available to answer any customer questions or concerns after the sale is completed.

REFUNDS AND RETURNS POLICIES

Sellers are not required to take  refunds or returns, but it is recommended to help build customer trust and increase sales. No matter what your policy is on returns all dealers are required to set their return policy is the appropriate section.  Dealers can have return policy on specific products that differ from their store’s general return policy but in that case it must be stated on the product’s return policy field.

SELLER FEES

Sellers are required to pay appropriate fees based on their subscription level. These fees are subject to change and may differ depending on the subscription level. And all memberships are required to pay .49 cent processing fee and stripe fees on each transaction. Stripe fee is currently 2.9% per sale but is subject to change based on stripes discretion.