Terms and Conditions for Dealers

 

Trending Dealers is an e-commerce platform that aims to help sellers reach a wider audience and grow their businesses. To create a dealer account on our website, sellers must agree to the following terms and conditions:

COMMUNICATION

Communication is key to a successful transaction on Trending Dealers. All sellers are expected to respond to customer inquiries within 24 hours using the chat function, messages, support ticket or email.

PRODUCT LISTINGS

Your product listings are your online storefront, and it is important to provide clear, accurate, and honest descriptions of your products. Replicas or fakes are not allowed, and sellers must include photos of the actual items they are selling. Illegal items are also prohibited.

PAYMENTS AND TRANSACTIONS

All transactions and payments must be made through our partner Stripe Express. Sellers are required to create a Stripe Express account to receive funds. Our support team will mediate any disputes or issues that may arise during a transaction. Any dispute or issue you have with an order or your stripe account may also be handled through stripe by contacting their support team. Trending Dealers will not be held responsible for any disputes or issues that may occur outside our marketplace, even when the parties involved are members of the Trending Dealers community.

For more information on stripe express view their official documentation here: https://stripe.com/docs/connect/express-dashboard

SHIPPING

Sellers must use our partner GoShippo to create shipping labels and provide tracking information for orders. All Dealers must create shipping label from their dealer dashboard using goshippo. This is a quick and easy process which provides dealers with discounted shipping labels and all parties involved with tracking number.
We encourage sellers to ship orders within 1-3 days of purchase and to follow all necessary safety protocols.

AFTER SALES SUPPORT

Sellers must be available to answer any customer questions or concerns after the sale is completed.

REFUNDS AND RETURNS POLICIES

Sellers are not required to take  refunds or returns, but it is recommended to help build customer trust and increase sales. No matter what your policy is on returns all dealers are required to set their return policy is the appropriate section.  Dealers can have return policy on specific products that differ from their store’s general return policy but in that case it must be stated on the product’s return policy field.

SELLER FEES

Sellers are required to pay appropriate fees based on their subscription level. These fees are subject to change and may differ depending on the subscription level. And all memberships are required to pay .49 cent processing fee and stripe fees on each transaction. Stripe fee is currently 2.9% per sale but is subject to change based on stripes discretion. 

 

Join the Trending Dealers community as a dealer today!

 

Dealers Terms and Conditions

 

Trending Dealers is an e-commerce platform that aims to help sellers reach a wider audience and grow their businesses. To create a dealer account on our website, sellers must agree to the following terms and conditions:

COMMUNICATION

Communication is key to a successful transaction on Trending Dealers. All sellers are expected to respond to customer inquiries within 24 hours using the chat function, messages, support ticket or email.

PRODUCT LISTINGS

Your product listings are your online storefront, and it is important to provide clear, accurate, and honest descriptions of your products. Replicas or fakes are not allowed, and sellers must include photos of the actual items they are selling. Illegal items are also prohibited.

PAYMENTS AND TRANSACTIONS

All transactions and payments must be made through our partner Stripe Express. Sellers are required to create a Stripe Express account to receive funds. Our support team will mediate any disputes or issues that may arise during a transaction. Any dispute or issue you have with an order or your stripe account may also be handled through stripe by contacting their support team. Trending Dealers will not be held responsible for any disputes or issues that may occur outside our marketplace, even when the parties involved are members of the Trending Dealers community.

For more information on stripe express view their official documentation here: https://stripe.com/docs/connect/express-dashboard

SHIPPING

Sellers must use our partner GoShippo to create shipping labels and provide tracking information for orders. All Dealers must create shipping label from their dealer dashboard using goshippo. This is a quick and easy process which provides dealers with discounted shipping labels and all parties involved with tracking number.
We encourage sellers to ship orders within 1-3 days of purchase and to follow all necessary safety protocols.

AFTER SALES SUPPORT

Sellers must be available to answer any customer questions or concerns after the sale is completed.

REFUNDS AND RETURNS POLICIES

Sellers are not required to take  refunds or returns, but it is recommended to help build customer trust and increase sales. No matter what your policy is on returns all dealers are required to set their return policy is the appropriate section.  Dealers can have return policy on specific products that differ from their store’s general return policy but in that case it must be stated on the product’s return policy field.

SELLER FEES

Sellers are required to pay appropriate fees based on their subscription level. These fees are subject to change and may differ depending on the subscription level. And all memberships are required to pay .49 cent processing fee and stripe fees on each transaction. Stripe fee is currently 2.9% per sale but is subject to change based on stripes discretion. 

 

Join the Trending Dealers community as a dealer today!

 

 

Shopping Cart

Dealers – Please, only select “Variable” products if your product comes in different variations, for example: You have one T-shirt that comes in multiple different sizes (S, M, L).

When you select “Variable” product, you must choose ‘variable’ from ATTRIBUTES. (Which can be located further down the page) If the desired attribute is not there, please contact us so we can potentially add it.

FYI: “Simple” product will work best for most product types. Again, “Variable Product” is only needed for one single product that has different variables like sizes, colors, etc. We encourage you to add product attributes on both simple and variable products to improve search and filter results. On a “Simple” product attributes are optional but on a “Variable” product they are required.

    Your Name:

    The vast majority of images will upload easily and successfully.

    If you are having trouble uploading an image it is probably due to one of the following reasons:

    1.The file type is incorrect.
    You can only upload file types .jpg, .jpeg, and .png

    We recommend using JPEG when ever possible.
    You can most likely change the file type if needed by right clicking on the image and selecting:
    Quick Action > Convert Image
    Format: “JPEG”
    Image size: “Actual size” (Unless you need to change size, then choose accordingly)

    2. The files size is too large
    You can only upload files up to a maximum of 1920 pixels. Files above that size will be resized – and it may be reshaped in the process. Try to use square images as far as possible to avoid reshaping.
    The resizing will only work on images less than 2mb in size. Above that, the resizing doesn’t work and the image upload will fail.

    3. Uploading directly from an iPhone or Android

    If you are having trouble uploading from your mobile device. Always make sure you are using the correct image file type. If you are we recommend:

    First: Please check you are using the latest IOS or OS. If not update the software on your phone. Our system is constantly updating and works best from the latest operating system.

    Second: Try taking a “screenshot” of image and uploading the screenshot instead of the original image.

    If you are still having trouble on your phone you can re-try again on a laptop, desktop or tablet. No matter your device running the latest operating system will work work best. If still experiencing issues, please contact us dealersupport@trendingdealers.com

    4. Shape of the images
    The images should be square and 1000px by 1000px. If you upload other shapes or sizes the image may be resized but you risk the image being cropped and looking strange.

    Correct shape – square
    Incorrect shape – with possible cropping of the image
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